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Tag: client service
Welcome, Jack!
We are excited to welcome Jack Gardner to the client service team at Hill Investment Group. We initially found Jack through a friend of Matt Hall’s wife (thanks Lisa!). Jack was looking for an internship to complete his studies at the University of Missouri, and while we had already filled our intern openings for the summer, we agreed to meet with Jack as a favor. Jack quickly impressed all of us at the firm with his work ethic, initiative, and desire to learn. It was an easy decision when it came to asking him to stay on full-time.
He is already making an impact in our clients’ lives behind the scenes, and we look forward to introducing you to him next time you are in the office.
And similar to Matt Hall, Jack is a cancer survivor. He had Classic Hodgkin’s Lymphoma when he was 18 years old and is now in full remission.
Please join me in welcoming Jack to the team!
5 Tips for a Winning Financial Planning Session
Have you ever sat in your car in the parking lot after visiting the doctor for your annual physical and said to yourself, “Oh, I forgot to ask the doctor about X…Now it’s too late”?
We’ve all had those moments where more formal preparation would have made our meetings with doctors, lawyers, contractors, etc., more productive and valuable. Meeting with your financial advisor is no different. Preparation before your regular review can help you and the advisor. Here are five basic steps to help you prepare for the next meeting with your Hill client service advisor.
| ACTION STEP | WHY IT’S IMPORTANT | |
| 1 | Clear out other distractions before your meeting. | You are busy with a personal and professional life. But your review meeting is important, and you want to resist the urge to “squeeze it in.” Holding the meeting when all parties are mentally present is critical. Don’t hesitate to change the meeting date if need be. |
| 2 | Review the summary and actions from the last time you met with us. | This will help jog your memory. Your meetings should have continuity without that feeling of starting over. |
| 3 | Reflect on any changes in your family, priorities, spending, employment, and key milestones/events during the past year and ones that you already know will occur in the future. | Your financial plan is unique to you and your family. Sound advice depends upon a context – your life. The more Hill knows about your situation, the more tailored and thoughtful the conversation will be. |
| 4 | Review the agenda sent before the meeting and suggest additions or mark up with your notes. | Your review meeting is for you, and the agenda should reflect your priorities. This will ensure your time is focused on topics that are vital to you and your family. |
| 5 | Draft and bring along any questions and topics you’d like to hear more about. | Formally writing down questions ensures you don’t leave the meeting with that lingering question or topic. |
Years ago, when I taught leadership classes, one of my favorite quotes was from the Tanzanian marathoner Juma Ikangaa, who said, “The will to win means nothing without the will to prepare.” Okay, your financial review may not require the same sacrifice as training for a marathon, but taking these five steps can make you feel like your next review is a real win for you and your family.
The Importance of Tracking Goals
One of my favorite parts of my job is talking to our clients about their goals. Sometimes their objectives are specifically related to money; at other times, not as much. Either way, understanding where clients want to go (their goals) allows us to help them get there (through careful planning).
In my family’s case, one goal we have set is to see our hometown St. Louis Cardinals play in a different city each summer. This is usually my favorite yearly trip. A few weeks ago, we had an opportunity to go to Chicago to see the Cardinals play the White Sox. We spent time on Michigan Avenue, Navy Pier, and other “tourist” spots. We were also fortunate to see our Cardinals pull out a 3-0 victory.
This year’s trip was especially memorable because we combined it with visiting some of our favorite long-time clients, Larry Baumann and Dana Brehm. While not from Chicago, Larry and Dana made it their goal years ago to have a place in Chicago. After they both retired, they realized that goal and have a beautiful home there.
Numerous studies have shown that making your goals known to others increases your odds of achieving them. We love doing our part in helping clients achieve their goals. And if you aren’t tracking your goals, please let us know. We’d be happy to help.
